Personal data and cookies

This privacy policy applies to the collection and processing of personal data:

When you exchange with the websites of the IGIENAIR group:

Operated by IGIENAIR 2 rue des communes 78260 ACHERES.

When we talk to you as part of our marketing activities.

When you access the website and use it, or when you simply provide us with your personal data, for example, by contacting or being contacted by our sales department, you confirm that you have read and understood how you collect, process and use your personal data, as set out in this privacy policy.

For specific processing activities, we need your consent in order to collect and process your personal data. When we must obtain your consent, we will ask you, before you send your personal data or use the relevant sections of the website, to electronically confirm your consent to the processing activity in question, as set out in this privacy policy, by checking the boxes provided for that purpose. The fact that you voluntarily co-choose the corresponding box and use this website means that you agree to the treatment in question, as set out in this privacy policy.

You will also be informed of this privacy policy and asked to provide your consent when a specific processing activity provides for it each time you contact our customer service.

We collect and process your personal data in accordance with all applicable data protection laws and regulations, including, but not limited to, the laws enacted in this area by the European Union, such as the European Parliament and The Council's Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and the free movement of such data, and all laws enacted in EU Member States, as well as injunctions and guidelines issued by the relevant data protection authorities, if any, and the General Data Protection Regulation (EU) 201 679 of the European Parliament and the Council of 27 April 2016 (RGPD) complementing the national provisions and which will come into force on 25 May 2018 (the "data protection laws").

The person responsible for the personal data that is collected when you use the website and which is collected as part of our marketing activities is: IGIENAIR 2 rue des communes 78260 ACHERES. For more information and to find out our full contact information, please visit the contact page of our website.

IGIENAIR is solely responsible for the compliance of personal data protection in the European Union.

IGIENAIR is the only person responsible for the personal data you provide when you interact with our customer service.

You can contact the PERSONAL data protection representative IGIENAIR through our privacy department at the email address

Automatic collection of information on this site

 The processing of your personal data when you are just visiting and visiting the website is limited to browsing data, i.e. data whose transmission to the website is implicit in the operation of the systems responsible for the management of the site and in the communication protocols specific to the Internet. Navigation data is, for example, the IP addresses of the devices you use to connect to the site and other device and operating system settings.

Navigation data, as specified above and, for example, the number of visits and time spent on the site, are collected and processed by us exclusively for statistical purposes in order to measure and improve the operation of the site.

Because of their very nature, browsing data can lead to user identification if it is associated with data held by third parties; however, we do not collect navigation data for the purpose of associating it with identified users, except where such data may be used for the purpose of assigning possible liability for computer crimes committed against or through the site, as required by law.

In addition, some information is collected on the site through cookies. By actively closing the site's cookie banner and defining your cookie preferences in your browser, you consent to our use of cookies and similar technologies. If you do not consent to our use of cookies, you will then need to set your cookie preferences accordingly. You will always have the option to withdraw your consent and change your cookie preferences at any time. If you disable the cookies we use, the navigation on the site may be impacted. (see appendix 2)

The information you provide to us on a voluntary basis:

We collect and process:

1.     the personal data you transmit when you use the website's features. This personal data may include:

Your name, email address, phone number

2.     personal data that you submit when you participate/sign up for our marketing activities (especially through our site), for example, when you subscribe to our Newsletter or mailing lists, etc. This personal data may include:

Your name, email address, phone number

3.     the personal data you send when you exchange with our customer service, for example, when you send a question about a product, give us feedback, contact us for help, or seek specific assistance or service from our customer service. This personal data may include:

Your name, email address, phone number

Information about why you contacted customer service

We collect and process your personal data for the following purposes:

1.  IGIENAIR, as the processing manager, processes your personal data for the following purposes:

Has.  exploit and manage the website, including:

Provide you with the services or features you request on the site

Improve your browsing experience and improve the site

B.  carry out marketing activities including:

– for prospecting purposes, including:

·        Manage your subscription to our Newsletter

·        Send you (with your consent, which remains optional), including by email or other electronic media, etc., promotional information about our products and services, special initiatives related to prices and promotions, and initiatives such as loyalty programs, events, shows organized by IGIENAIR or in which IGIENAIR takes part;

– for investigative purposes (with your consent, which remains optional);

Improve our products and services;

C.  for other purposes:

For fraud prevention purposes; And

– in order to comply with our obligations under applicable laws, regulations and EU law and to establish and defend a legal right.

2.  The website processes your personal data for the following purposes:

Has.    to make our customer service available to you, including:

Answer your requests for information, questions, letters or feedback

B.  for other purposes:

For fraud prevention purposes; And

– in order to comply with our obligations under applicable laws, regulations and EU law and to establish and defend a legal right.

3.  Additional information about our customer service:

Our customer service is managed by IGIENAIR who exchanges with you and provides you with the requested service.

We will process your personal data when you contact our sales or operations department, who may contact you by email and phone.

We will collect and process your personal data based on the following legal provisions:

The processing of your personal data is necessary for the performance of a contract of which you are a part or for the implementation of pre-contract measures taken at your request (Article 6, 1., (b) of the RGPD which will come into force on 25 May 2018);

Treatment is necessary for the purposes of our legitimate interests or legitimate interests pursued by our agencies and websites unless your interests or fundamental freedoms and rights prevail (Article 6, 1., (f) of the RGPD which will come into force on 25 May 2018); The legitimate interests we pursue include the interest we have in managing and maintaining the contractual relationship that unites us, responding to your specific requests, soliciting your feedback to improve our site and our products, or engaging in other general marketing activities;

When the processing of your personal data requires your consent according to the terms described here, your data will be processed on the basis of that consent (Article 6, 1., (a) of the RGPD which will come into force on May 25, 2018).

Personal data is retained for only the time required to complete the specific purposes of processing the data described here, unless applicable laws provide for shorter or higher retention periods.

We are committed to protecting the security and privacy of your personal data. We take and require that any service provider and/or subcontractor who process personal data on our behalf and as instructed to take appropriate technical and organizational measures to prevent the loss and destruction, including accidental, data, unauthorized access to data, illegal or unfair use of data. In addition, computer systems and software programs are configured so that personal and identification data is used only when it is necessary to achieve the purpose of the processing sought on an ad hoc basis.

We are implementing a range of state-of-the-art security technologies and procedures to help protect personal data from the risks outlined above. For example, personal data provided by users is stored on secure servers located in controlled locations in France. In addition, the transmission of certain data over the Internet uses encryption techniques such as the Secure Socket Layer (SSL) protocol.

Please note, however, that no electronic transmission or storage of information can be 100% secure. Therefore, and despite the security measures we have in place to protect your personal data, we are not in a position to guarantee that data loss, misuse or tampering will never occur.

Personal data collected through our website and our business processes are stored on servers made available and managed by our storage and hosting providers in France.

We disclose personal data within the limits and cases specified in this privacy policy, subject to obtaining your specific consent when required by applicable data protection laws.

1.   Within our company, your personal data will be available to internal and external staff who need to access it as part of its missions relating to the purposes of the treatment specified herethwise. We ensure that these individuals are subject to appropriate security and confidentiality obligations.

2.  Your personal data may also be accessible to a third-party service provider appointed by us to process personal data on our behalf and as part of our instructions (as subcontractors). These subcontractors include:

The third-party service providers we can call upon to provide professional, technical and organizational services related to the management of the website and the activities that take place there, such as managing the features offered by the site, initiatives and services that you can subscribe to and that you can request through the website or commercial service , and services strictly related to the achievement of subsequent treatment objectives specified here.

Third-party service providers that manage order processing, performance marketing, financial services, facility management and customer relations management;

A list of subcontractors, with an indication of their location, is available on request from our privacy department at the email address

These subcontractors are bound by appropriate contractual obligations that require them to put in place adequate security measures to protect the security and confidentiality of personal data.

3.    Your personal data may be subsequently shared with institutions, authorities, public bodies, banks and financial institutions, professionals, independent consultants, also as partners, business partners or other legitimate recipients, provided that applicable laws and regulations permit, for example in the context of legal proceedings, requests from the relevant authorities or courts or any other legal obligation to protect and defend our rights and property.

4.  We may also share your personal data with third parties in the event of mergers, acquisitions, transfers of our assets, products, websites or transactions.

Apart from the above, personal data will not be shared with third parties, whether individuals or legal entities, who have no connection to IGIENAIR or who do not carry out commercial, professional or technical assignments on our behalf.

Personal data will not be shared with third parties for their own prospecting purposes.

Apart from browsing data, the transmission of your personal data may be necessary to stipulate or execute a contract, including in connection with the completion of certain services and features offered by the website, such as registering on the site, signing up for our Newsletters, responding to requests for information, questions, communications or feedback and their support. In the above cases, the refusal to provide your personal data will not allow us to execute the contract or provide the services, products or information required under the above terms and conditions.

The transmission of your personal data for investigation or prospecting purposes as specified above is optional; The refusal to disclose your personal data in these specific cases will not affect the stipulation or performance of the contract. If required by data protection laws, we will seek your prior consent before processing your personal data for these purposes.

The website may contain links to other sites as well as objects or items controlled by third parties.

An example are plug-ins that can connect our site to social networks such as Facebook or Twitter ("social plug-in") and are usually identified by the logo of the corresponding social network. If you use a social plug-in on our site, your browser will be able to send certain data about you, such as your user ID, site, date and time, and other browser information to the social network in question. This information will be processed by social networks, owned and operated by third parties, in accordance with their privacy policy.

We have no access to or control over the items, objects, plug-ins, cookies, tags and other tracking elements or technologies held and operated by third parties on our website or on the websites of the corresponding third party, which users can access on or from the site, or on the methods of processing relevant personal data through these elements or sites. We do not accept any responsibility for these websites. You should consult the website privacy policy and third-party items available from the site to learn more about the terms and conditions for the processing of personal data, as this privacy policy applies only to that site.

You have the right to assert at any time the rights you have under the data protection laws, including, but not limited to, the right of access, rectification, limitation, erasure, opposition (including by refusing, at any time and at no cost, the processing of your personal data for exploration purposes) , the right to portability and the right to withdraw your consent. You are also entitled to file a claim with a competent supervisory authority.

For a summary of what the above rights imply and how to exercise them, please refer to the appendix to this privacy policy.

If you have any requests or questions about IGIENAIR's handling of personal data and to enforce the rights set out in data protection laws, you can contact our privacy department by email

We reserve the right to update and amend all or part of this privacy policy at any time, as far as applicable law allows. The published version is the current version. If we make any changes to this privacy policy, we will notify you of these changes by posting a link to the amended privacy policy.


As a person whose personal data is processed in accord details described in this privacy policy, you have a number of rights that are summarized below.

Please note that the exercise of these rights is subject to certain requirements and conditions set out in the applicable law.

Right of access

 Subject to applicable law, you are entitled to obtain confirmation from us whether or not personal data about you is being processed and, when it is, to request access to such personal data, including, without any limit, the categories of personal data concerned, the purposes of the processing and the recipients or categories of recipients. This right, however, is not absolute, insofar as we must take into account the rights and freedoms of others. If you request multiple copies of the personal data submitted for processing, we can then charge you a reasonable amount to cover the administrative costs.

Right to rectify

 You have the right to ask us to correct personal data about you that is inaccurate. Given the purposes of the processing, you are also entitled to have incomplete personal data completed, including by providing a supplementary statement.

Right to be erased ("right to be forgotten")

You have the right to ask us to delete personal data about you in certain cases covered by the applicable law. If your request falls within one of the affected cases, we will delete your personal data as soon as possible. If, for technical and organizational reasons, we are unable to delete your personal data, we will ensure that it is anonymized, completely and irreversibly, so that we will no longer hold such personal data about you.

Right to limit treatment

 In some cases covered by applicable law, you have the right to have the processing of your personal data limited. In this case, your personal data may, with the exception of retention, be treated only with your consent, or for the finding, exercise or defence of rights in court, or for the protection of the rights of another natural or legal person, or for important public interest reasons.

Right to data portability

 In certain cases covered by the applicable law, you are entitled to receive the personal data about you that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to pass that data on to another processing manager or to have the personal data transmitted directly from our processing manager to another person. , where technically possible.

Right of opposition

 In certain cases covered by the applicable law, you have the right to object at any time, for reasons related to your particular situation, to the processing of your personal data. We will then be forced to stop processing your personal data unless we demonstrate that there are legitimate and compelling grounds for treatment that prevails over your interests and rights and freedoms, or for the finding, exercise or defence of rights in court. This applies in particular when the processing of your personal data is based on our legitimate interests or on statistical purposes.

Right to object to prospecting

 When your personal data is processed for prospecting purposes, you have the right to object at any time to the treatment for such prospecting purposes (including profiling to the extent that it is related to such prospecting).

Right not to be decided solely on automated processing

Subject to certain limitations, you have the right not to be the subject of a decision based exclusively on automated processing, including profiling, producing legal effects affecting you or significantly affecting you in a similar way.

Right to withdraw consent

If you have given consent to the processing of any personal data as set out in this privacy policy, you may withdraw that consent at any time in the future. Withdrawal of consent does not compromise the legality of consent-based treatment prior to the withdrawal.

If you wish to access such personal data or exercise any of the rights listed above, you must request it in writing, by attaching proof of your identity, to our email privacy department

Any communication from us in connection with your rights detailed above will be forwarded free of charge. However, in the presence of claims that are clearly unfounded or excessive, and in particular because of their repetitive nature, we may either apply a reasonable amount that takes into account the administrative costs associated with the transmission of information or disclosure or the execution of the required action, or refuse to honour the request.

If you wish to file a claim regarding the processing of your personal data, you can do so with a competent supervisory authority.


Cookies are small text files stored in your browser or device's memory when you visit a website or view a message.

They allow a website to recognize the browser or device. Like most websites, igIENAIR Group sites use technologies, for the most part, through small data files stored on your device that allow us to record certain information when you visit or use our Site.

There are several types of cookies:

Session cookies: They expire as soon as the browser closes and allow us to link your actions during this particular session,

Persistent cookies: they are stored on your device between browsing sessions and allow us to memorize your preferences or actions on multiple sites, Proprietary Cookies: they are issued by the site you visit,

Third-party cookies: They are issued by a third-party site, separate from the site you visit.

Our cookies have different functions, they can be:

1. Necessary for the operation of our services
2. Helping us improve our performance
3. Offer you additional features for better navigation

We use cookies or other similar tracking technology that remain on your device only while opening your browser (8-hour session cookies).

We do not use cookies or tracers from partner service providers

Third-party Cookies Analytics Cookies

IGIENAIR can use cookies or tracers to assess the site's performance, its applications, services and tools, including analytical practices, to help it understand how visitors use the Site, determine if you have interacted with its email, detect whether you have viewed a product or link, or improve the content of its Site , its applications, services or tools.

IGIENAIR uses Google Analytics services to analyze browsing behavior. For more information on how to use data collected by Google Analytics, please visit: Google Analytics

Setting cookies:

You can set your cookies directly in the settings of the browser you're using:

Internet Explorer – Safari – Chrome – Firefox – Opera