This privacy policy applies to the collection and processing of personal data by :
- when you interact with IGIENAIR Group websites:
Operated by IGIENAIR 2 rue des communes 78260 ACHERES.
When we communicate with you as part of our marketing activities.
When you access and use the website, or when you simply provide us with your personal data, for example, by contacting or being contacted by our sales department, you confirm that you have read and understood our terms and conditions for the collection, processing and use of your personal data, as set out in this privacy policy.
For specific processing activities, we need your consent to collect and process your personal data. Where we need to obtain your consent, we will ask you, before you submit your personal data or use the relevant sections of the website, to electronically confirm your consent to the processing activity in question, as set out in this privacy policy, by ticking the boxes provided. The fact that you voluntarily tick the relevant box and use this website means that you give your consent to the processing in question, as set out in this privacy policy.
You will also be informed of this privacy policy and asked to provide your consent when a specific processing activity requires it each time you contact our customer service.
We collect and process your personal data in accordance with all applicable laws and regulations relating to data protection, including, but not limited to, laws promulgated on the subject by the European Union, such as Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and all laws enacted in the Member States of the European Union, as well as injunctions and guidelines issued by the competent data protection authorities, where applicable, and the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) supplementing national provisions and which will come into force on May 25, 2018 (the «Data Protection Laws»).
The person responsible for the personal data collected when you use the website and collected as part of our marketing activities is: IGIENAIR 2 rue des communes 78260 ACHERES. For further information and full contact details, please visit the contact page of our website.
IGIENAIR is solely responsible for ensuring the compliance of personal data protection in the European Union.
IGIENAIR is solely responsible for the personal data you provide when communicating with our customer service department.
You can contact the IGIENAIR data protection officer via our privacy department at the following e-mail address data@igienair.com
Automatic collection of information on this site
When you visit and consult the site, we only process your browsing data. This data is automatically transmitted to the site by Internet management systems and communication protocols. Examples of browsing data are the IP addresses of the devices you use to connect to the site and other device and operating system parameters.
Browsing data, as specified above and, for example, the number of visits and time spent on the site, are collected and processed by us exclusively for statistical purposes in order to measure and improve the operation of the site.
Due to its nature, browsing data may allow users to be identified if it is cross-referenced with third-party data. However, we do not collect this data to identify users, unless required by law to assign responsibility for computer crimes related to the site.
In addition, certain information is collected on the site by means of cookies. By actively closing the site's cookie banner and setting your cookie preferences in your browser, you consent to our use of cookies and similar technologies. If you do not consent to our use of cookies, you will need to set your cookie preferences accordingly. You will always be able to withdraw your consent and change your cookie preferences at any time. If you disable the cookies we use, this may have an impact on site navigation. (see appendix 2 below)
The information you provide voluntarily:
We collect and process :
1. the personal data that you transmit when you use the functionalities of the website. This personal data may include :
- your name, e-mail address and telephone number
2. the personal data you provide when you participate/subscribe to our marketing activities (in particular through our website), for example, when you subscribe to our newsletters or mailing lists, etc. This personal data may include :
- your name, e-mail address and telephone number
3. the personal data you provide when you communicate with our customer service department, for example, when you send us a question about a product, send us feedback, contact us for help or request specific assistance or service from our customer service department. This personal data may include :
- your name, e-mail address and telephone number
- information about the reasons why you contacted customer service
We collect and process your personal data for the following purposes:
1. IGIENAIR, in its capacity as data controller, processes your personal data for the following purposes:
a. operate and manage the website, and in particular :
- provide you with the services or features you request on the site; ;
- improve your browsing experience and enhance the site; ;
b. carry out marketing activities, in particular :
- for prospecting purposes, including :
- manage your newsletter subscription ;
- send you (with your consent, which remains optional), including by e-mail or other electronic means, etc., promotional information about our products and services, special pricing and promotional initiatives and initiatives such as loyalty programs, events, trade shows organized by IGIENAIR or in which IGIENAIR takes part; ;
- for survey purposes (with your consent, which remains optional); ;
- improve our products and services; ;
c. for other purposes :
- for fraud prevention purposes ;
- in order to comply with our obligations under applicable laws, regulations and EU law, and to establish and defend a legal claim.
2. The website processes your personal data for the following purposes:
a. make our customer service available to you, including :
- respond to your requests for information, questions, letters or feedback; ;
b. for other purposes :
- for fraud prevention purposes; and
- in order to comply with our obligations under applicable laws, regulations and EU law, and to establish and defend a legal claim.
3. Additional information about our customer service :
Our customer service is managed by IGIENAIR, who will talk to you and provide you with the service you require.
We will process your personal data when you contact our sales or operations departments, who may communicate with you by e-mail or telephone.
We will collect and process your personal data in accordance with the following legal provisions:
- The processing of your personal data is necessary for the performance of a contract to which you are party or for the performance of pre-contractual measures taken at your request (Article 6, 1., (b) of the RGPD which will come into force on May 25, 2018) ;
- Processing is necessary for the purposes of our legitimate interests or the legitimate interests pursued by our agencies and website unless your interests or fundamental rights and freedoms prevail (Article 6, 1.(f) of the RGPD, which will come into force on May 25, 2018); the legitimate interests we pursue include, among others, our interest in managing and maintaining the contractual relationship between us, responding to your specific requests, soliciting your feedback in order to improve our site and products or engaging in other general marketing activities ;
- Where the processing of your personal data requires your consent as described herein, your data will be processed on the basis of said consent (Article 6, 1., (a) of the GDPR which will come into force on May 25, 2018).
Personal data is kept only as long as is necessary to fulfill the specific purposes of data processing described herein, unless applicable laws provide for shorter or longer retention periods.
We are committed to protecting the security and confidentiality of your personal data. We require our service providers and subcontractors to take appropriate technical and organizational measures. These measures are designed to prevent the loss, accidental destruction, unauthorized access and unlawful use of data. Our IT systems and software limit the use of personal data to that which is strictly necessary for processing.
We implement advanced security technologies and procedures. Their aim is to protect your personal data. For example, your data is stored on secure servers. These servers are located in France, in controlled areas. In addition, data transmission over the Internet uses encryption techniques. This includes the Secure Socket Layer (SSL) protocol.
Please note, however, that no electronic transmission or storage of information at 100 % can be guaranteed to be secure. As a result, and despite the security measures we have put in place to protect your personal data, we cannot guarantee that loss, misuse or alteration of data will never occur.
The personal data collected through our website and our commercial activities are stored on servers provided and managed by our storage and hosting providers in France.
We disclose personal data to the extent and in the cases specified in this Privacy Policy, subject to obtaining your specific consent where required by applicable data protection laws.
1. Within our company, your personal data will be made available to internal and external personnel who require access to it in the course of their duties relating to the purposes of processing specified herein. We guarantee that these persons are subject to appropriate security and confidentiality obligations.
2. Your personal data may also be accessible to a third party service provider appointed by us to process personal data on our behalf and according to our instructions (as subcontractors). These subcontractors include:
- Third-party service providers: We may use the services of third-party service providers. They provide professional, technical and organizational services. These services are related to the management of the website. For example, they manage the site's functionalities. They are also involved in the services to which you subscribe. These service providers act in accordance with our processing objectives.
- third-party service providers who manage order processing, performance marketing, financial services, facility management and customer relationship management; ;
A list of subcontractors, with an indication of their location, is available on request from our confidentiality department at the following e-mail address data@igienair.com
These subcontractors are bound by appropriate contractual obligations to implement adequate security measures to protect the security and confidentiality of personal data.
3. Your personal data may be communicated to public institutions, authorities and organizations. It may also be shared with banks, financial institutions, professionals and independent consultants. This also includes our associates, business partners or other legitimate recipients. This communication complies with applicable laws and regulations. For example, in the context of legal proceedings, requests from authorities or courts, or to protect our rights and property.
4. We may also disclose your personal data to third parties in the event of mergers, acquisitions, or the transfer of our assets, products, websites or operations.
Apart from the above, personal data will not be shared with third parties, whether natural or legal persons, who have no connection with IGIENAIR or who do not carry out commercial, professional or technical assignments on our behalf.
Personal data will not be communicated to third parties for their own prospecting purposes.
Apart from browsing data, the transmission of your personal data may be necessary. This concerns the conclusion or execution of a contract. This also includes certain site services, such as registration, newsletter subscription, or responding to your requests and feedback. If you refuse to provide your data, we will not be able to perform the contract or supply the requested services, products or information.
The transmission of your personal data for the purposes of surveys or canvassing as specified above is optional; refusal to communicate your personal data in these cases will not affect the stipulation or performance of the contract. If required by data protection laws, we will seek your prior consent before processing your personal data for these purposes.
The website may contain links to other sites and objects or elements controlled by third parties.
One example is the plug-ins that can connect our site to social networks such as Facebook or Twitter («social plug-ins»), which are usually identified by the logo of the corresponding social network. If you use a social plug-in on our site, your browser may send the social network in question certain data about you, such as your user ID, site information, date and time and other browser-related information. This information will be processed by the social networks and held and used by third parties in accordance with their privacy policies.
We have no access to or control over the elements, objects, plug-ins, cookies, beacons and other tracking elements or technologies owned and operated by third parties located on our site or on the corresponding third party websites, which users may access on or from the site, nor over the corresponding personal data processing methods through these elements or sites. We accept no responsibility for these websites. You should consult the privacy policy of the websites and third-party elements accessible from the site to find out more about the conditions applicable to the processing of personal data, insofar as this privacy policy applies only to this site.
You are entitled to assert at any time the rights you have under data protection laws, including, but not limited to, the right of access, rectification, limitation, deletion, opposition (including refusing, at any time and at no cost, the processing of your personal data for canvassing purposes), the right to portability as well as the right to withdraw your consent. You also have the right to lodge a complaint with a competent supervisory authority.
For a summary of what the above rights entail and how to exercise them, please see the Appendix to this Privacy Policy.
For any request or question concerning the processing of personal data by IGIENAIR and to exercise your rights under data protection laws, you can contact our privacy department by e-mail at data@igienair.com
We reserve the right to update and modify all or part of this Privacy Policy at any time, to the extent permitted by applicable law. The published version is the version currently in effect. If we make changes to this Privacy Policy, we will notify you of these changes by posting a link to the modified Privacy Policy.
APPENDIX 1 - RIGHTS OF THE PERSON CONCERNED
As a person whose personal data is processed as described in this privacy policy, you have a number of rights which are summarized below.
Please note that the exercise of these rights is subject to certain requirements and conditions set forth in applicable law.
Right of access
Subject to applicable law, you are entitled to obtain confirmation from us as to whether or not personal data relating to you are being processed and, if so, to request access to such personal data, including, without limitation, the categories of personal data concerned, the purposes of the processing and the recipients or categories of recipients. This right is not absolute, however, as we must take account of the rights and freedoms of others. If you request several copies of the personal data being processed, we may charge you a reasonable fee to cover administrative costs.
Right of rectification
You have the right to ask us to rectify inaccurate personal data concerning you. In view of the purposes of the processing, you are also entitled to have incomplete personal data completed, including by providing a supplementary declaration.
Right to erasure («right to be forgotten»)
You can ask us to delete your personal data in certain cases provided for by law. If your request is justified, we will delete your data promptly. If deletion is not technically possible, we will completely and irreversibly anonymize your data.
Right to restrict processing
In certain cases covered by applicable law, you have the right to obtain a restriction on the processing of your personal data. In this case, your personal data may, with the exception of storage, only be processed with your consent, or for the establishment, exercise or defense of legal claims, or for the protection of the rights of another natural or legal person, or for important reasons of public interest.
Right to data portability
In certain cases provided for by law, you may receive your personal data supplied to us in a structured, machine-readable format. You may also ask us to transfer this data to another data controller or to transmit it directly, if this is technically possible.
Right to object
In certain cases covered by applicable law, you have the right to object at any time, on grounds relating to your particular situation, to our processing of your personal data. We will then be obliged to stop processing your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests and your rights and freedoms, or for the establishment, exercise or defense of legal claims. This applies in particular where the processing of your personal data is based on our legitimate interests or on statistical purposes.
Right to object to prospecting
Where we use your personal data for prospecting purposes, you may object at any time to such processing, including profiling in connection with such prospecting.
Right not to be subject to a decision based exclusively on automated processing
Subject to certain limitations, you have the right not to be subject to a decision based exclusively on automated processing, including profiling, producing legal effects concerning you or affecting you significantly in a similar way.
Right to withdraw consent
If you have given your consent to the processing of any personal data as set out in this privacy policy, you may withdraw that consent at any time in the future. Withdrawal of consent does not affect the lawfulness of processing based on consent carried out prior to such withdrawal.
If you wish to access said personal data or exercise any of the rights listed above, you must make your request in writing, enclosing proof of your identity, to our Privacy Department by e-mail at data@igienair.com
Any communication from us in connection with your rights detailed above will be transmitted free of charge. However, in the case of requests that are clearly unfounded or excessive, and in particular because of their repetitive nature, we may either apply a reasonable charge that takes into account the administrative costs involved in transmitting the information or communication or carrying out the action requested, or refuse to honor the request.
If you wish to lodge a complaint about the processing of your personal data, you may do so with a competent supervisory authority.
APPENDIX 2 - COOKIES
Cookies are small text files stored in the memory of your browser or device when you visit a website or consult a message.
They enable a website to recognize the browser or device. Like most Web sites, IGIENAIR Group sites use technologies, mostly through small data files stored on your device, that enable us to record certain information when you visit or use our Site.
There are several types of cookies:
Session cookies: these expire as soon as the browser is closed, and enable us to link your actions to that particular session,
Persistent cookies: these are stored on your device between browsing sessions and enable us to remember your preferences or actions on several sites. Proprietary cookies: these are issued by the site you are visiting,
Third-party cookies: these are issued by a third-party site, distinct from the site you are visiting.
Our cookies have different functions, they can be :
1. Necessary for the operation of our services
2. Help us improve our performance
3. Provide you with additional features for better navigation
We use cookies or other similar tracking technologies that remain on your device only while your browser is open (session cookies lasting 8 hours).
We do not use cookies or tracers from partner service providers.
Third-party cookies Analytical cookies
IGIENAIR may use cookies or tracers enabling it to evaluate the performance of the Site, its applications, services and tools, in particular within the framework of analytical practices, to help it understand how visitors use the Site, to determine whether you have interacted with its messaging system, to detect whether you have consulted a product or link or to improve the content of its Site, its applications, services or tools.
IGIENAIR uses the services of Google Analytics to analyze browsing behavior. For more information on the use of data collected by Google Analytics, please consult the following page: Google Analytics
Cookie settings :
You can set your cookies directly in the settings of the browser you are using:
Internet Explorer - Safari - Chrome - Firefox - Opera